Welcome to LoyaltyOps™ Insights

This is where LoyaltyOps publishes practical thinking on leadership development, company culture, and team performance.

Meeting Standards: Run Meetings That End in Decisions

Meeting Standards: Run Meetings That End in Decisions

Meeting standards give every meeting a purpose, an owner and a decision. Here is the one-page standard, what meetings cost, and how to run it this week.

Lead by Example: How Leadership Modeling Works

Lead by Example: How Leadership Modeling Works

You are modeling something every day whether you chose it or not. The four rules for picking a behaviour worth copying, and the thirty days of going first.

Cultural Standards: Turn Values Into Behaviours

Cultural Standards: Turn Values Into Behaviours

Core values on a wall rarely change how anyone works. The four steps that turn one value into a behaviour the team can see, and the test that keeps it honest.

A Good Team and a Team That Executes Are Not the Same

A Good Team and a Team That Executes Are Not the Same

Trust, openness and shared values are necessary and not sufficient. What separates a team people like being on from one that reliably delivers, and how to add it.

Accountability Standards: Agreed, Not Assumed

Accountability Standards: Agreed, Not Assumed

Accountability breaks down because the structure was never built. The two layers, the four self-accountability disciplines, and how to agree the standard.

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