Welcome to LoyaltyOps™ Insights

This is where LoyaltyOps publishes practical thinking on leadership development, company culture, and team performance.

How to Set Clear Expectations for Employees

How to Set Clear Expectations for Employees

How to set clear expectations for employees: just 46% strongly agree they know what’s expected at work. Here are the four parts and a check to start this week.

Leadership Expectations for Managers Come First

Leadership Expectations for Managers Come First

Leadership expectations for managers cause more friction than a lack of training. See how Loblaw defined good leadership, and write your own one-page version.

Meeting Standards: Run Meetings That End in Decisions

Meeting Standards: Run Meetings That End in Decisions

Meeting standards give every meeting a purpose, an owner and a decision. Here is the one-page standard, what meetings cost, and how to run it this week.

Lead by Example: How Leadership Modeling Works

Lead by Example: How Leadership Modeling Works

You are modeling something every day whether you chose it or not. The four rules for picking a behaviour worth copying, and the thirty days of going first.

Cultural Standards: Turn Values Into Behaviours

Cultural Standards: Turn Values Into Behaviours

Core values on a wall rarely change how anyone works. The four steps that turn one value into a behaviour the team can see, and the test that keeps it honest.

A Good Team and a Team That Executes Are Not the Same

A Good Team and a Team That Executes Are Not the Same

Trust, openness and shared values are necessary and not sufficient. What separates a team people like being on from one that reliably delivers, and how to add it.

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