ABOUT LOYALTYOPS™
A LEADERSHIP DEVELOPMENT FIRM
When your leaders get better, your people deliver the priorities that matter most.
LoyaltyOps is a leadership development firm that gets every leader aligned on your objectives and leading to the same standards, so performance improves across your organization.
AS SEEN ON
Why We Do This Work
Work takes up most of a person's life, and the leader they report to decides much of what that time is worth.
Change one leader for the better and it reaches past their team, into the business, the culture, and the households their people go home to. The more good leaders there are, the better, and there is no work we would rather spend ours on.
Most leadership development puts all of that on the leader and stops there. Nobody works on the environment around them. High performers leave when they are not set up to do their best work, and leaders are no different, which is why our work is standards, rhythms, and tools built into the day to day, so no leader is carrying it alone.
From the Battlefield and the Boardroom
The same insight came through in both: in combat and in business, results depend on how leaders lead their people.
LoyaltyOps began around a dinner table.
Michaela "Mickey" Anderson and her husband Kyle kept coming back to the same conversation over dinner: leadership, teams, and what makes people perform together under pressure. Her side of it came from building and running companies, and his came from Tier 1 Special Forces.
The same pattern showed up everywhere they worked. Organizations had smart people, a strong strategy, and real effort, and results still depended on whether leaders and their people agreed on what mattered and how to work together. When they did, the organization delivered. When they didn't, priorities slipped and the same problems kept coming back.
That insight became the foundation of LoyaltyOps, a leadership development firm based in Kanata, Ontario, that gets every leader aligned on your objectives and leading to the same standards, so performance improves across your organization.
What We Believe About People, Teams, and the Work
Four beliefs that shape everything we do.
01
People are the competitive advantage.
How leaders and their people work together is the one advantage a competitor can't copy.
02
Standards should serve the people who use them.
Good standards help people do their best work together. We help your people write them in their own words, so they're easy to use every day.
03
Clarity is the foundation of everything.
When everyone understands the direction and the reason behind it, people can make good decisions on their own and work together toward the same priorities.
04
Strong leadership is built by design.
Leaders and their people get stronger through clear direction, shared standards, and steady improvement, practised in the real work every week.
WHY WE CALL IT LOYALTYOPS
Loyalty is commitment in action. Ops is what makes it possible.
Loyalty
Commitment in action. It's the follow-through on promises made to the mission, to the team, and to the people the company serves, and it flows in both directions.
Ops
Ops stands for the operating principles and standards that turn that commitment into something people can count on every day: shared direction, clear decisions, and commitments that hold.
LoyaltyOps is the work of turning that commitment into leaders and people who deliver for each other and for the organization.
The People Behind the Work
Michaela "Mickey" Anderson
CO-FOUNDER
Mickey has run the kinds of businesses she now advises, as a general manager, a founder, and a senior leader. She has advised companies from startup to $300 million across more than 40 industries. She runs War Games, facilitates planning sessions, and leads leadership team on-sites.
She is a Certified Executive Coach and a Certified Coach Practitioner with graduate coursework in Counselling Psychology, and she has coached in and out of business, as a swim coach, CrossFit coach, and as a Certified Yoga and Meditation teacher.
She swam at the NCAA Division I level on a full scholarship and qualified for the Canadian Olympic Trials four times, reaching one final, which is where she learned what a standard is and what it takes to hold one.
Kyle Anderson
CO-FOUNDER
Kyle served 21 years in the military, 15 of them in Tier 1 Special Forces in the Special Missions Unit as an Operator and Assaulter, and he served as a Detachment Commander. He deployed more than 20 times and led protective operations for Canadian prime ministers overseas.
He learned leadership in some of the toughest places on earth, where plans change fast and what holds a team together is agreed standards and people who trust each other to keep them.
That experience shaped how we built the methodology together, including how teams make decisions, hold commitments, and carry out the plan when the pressure is highest, and it is where the company started.
The LoyaltyOps Way
Our five core values, and the everyday language we use to communicate them. They shape how we work, how we treat each other, and how we show up to serve.
- Mission over Ego
- High Standards, Deep Devotion
Teamwork
- Open, Honest, Together
- A good shepherd smells like sheep
- Find the path or create it
- Perpetual optimism is a force multiplier
Optimism
- Energy is influence
- Protect your energy
- Pedals over podium
- Own the outcome by owning the behavior
Commitment
- The 24-hour rule
- How you do anything is how you do everything
- Ask before assuming
- Context before decisions
Curiosity
- Beginner’s mindset
- Complacency is toxic
- Direct is kind
- Be the constant, not the variable
Kindness
- See and honor the human
- Regulate then reason
Ready to talk it through?
A focused 30-minute conversation with no obligation.
We'll talk about where your organization is today, what you want to change, and whether LoyaltyOps is the right firm to help. If we aren't the right fit, we'll tell you and point you toward who is.
Pick a time below that works for your week.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
Company
Copyright 2025 LoyaltyOps Inc. All Rights Reserved