About LoyaltyOps™
LoyaltyOps™ helps leadership teams and founders install the human performance system that makes excellence repeatable, so growth becomes easier, faster, and more sustainable.
We Believe
Growth should create calm, not chaos.
Accountability should feel empowering, not punishing.
Culture should be lived, not laminated.
Structure should liberate, not constrain.
Excellence should be operational, not accidental.
When growth outpaces structure, performance starts to break.
We know what it feels like to lead an organization that has everything going for it on paper but still can’t perform consistently.
If you’re like most leaders, you’ve thrown every playbook and framework at the issue — EOS, OKRs, consultants, dashboards — and still watched performance depend on personalities, not process.
There's another way
You’ve probably wondered if there was a way to align people and performance without burning everyone out.
You’re not wrong to want that.
And it’s wrong that most organizations never get there, not because they lack ambition, but because they lack structure.
At LoyaltyOps™, we get it.
Why LoyaltyOps™
We’ve been in the same seat, leading teams through growth, watching systems crack under pressure, and feeling culture drift as the company scaled.
That’s why we built LoyaltyOps™ — a complete Human Performance System that connects people, process, and performance.
It’s not another framework. It’s the foundation that makes your existing ones finally work.
Our Story: From the Battlefield, the Boardroom, and the Consulting Room
LoyaltyOps™ began around a dinner table.
For years, founder Michaela "Mickey" Anderson, her husband, and her father sat together sharing stories about leadership, systems, and what makes people perform under pressure.
Those conversations, spanning the military, corporate, and consulting worlds, became the foundation of LoyaltyOps™: a system that connects how people think, behave, and decide inside organizations.
What started as insight across three disciplines evolved into a shared conviction:
Most systems measure performance, but few create it.
That’s where LoyaltyOps™ was born.
The Minds Behind the System
Michaela "Mickey" Anderson
Founder | Growth Strategist & Organizational Consultant
Mickey founded LoyaltyOps™ after leading and scaling multiple companies. With a background in psychology and growth strategy, she built frameworks that link human behaviour to measurable performance, creating the structure leaders need to scale excellence with clarity and consistency.
Kyle Anderson
Advisor | Tier 1 Special Operations Discipline
With 15 years in Tier 1 Special Forces, he brings lessons in systems, discipline, and accountability drawn from elite team performance. His precision and clarity under pressure helped shape the behavioural standards and leadership frameworks that define the LoyaltyOps™ System.
Dan Sceli
Advisor | CEO & Cultural Turnaround Expert
An 18-year CEO across public and private organizations, he is recognized for building performance cultures and driving sustainable growth. His expertise in leadership alignment, culture transformation, and disciplined execution informed the enterprise structure at the core of LoyaltyOps™.
Together, they built LoyaltyOps™ to merge operational discipline, executive precision, and behavioural insight, turning culture into infrastructure and leadership into a repeatable standard.
What Loyalty Really Means
At its simplest, loyalty means commitment in action.
It's the disciplined follow-through on promises to mission, people, and clients.
But loyalty isn’t always positive.
Organizations can be loyal to the wrong things: old habits, outdated systems, or top performers who don’t model standards.
True loyalty is a mutual, bi-directional commitment in action. Leaders model the standards they expect; teams match that commitment with trust, accountability, and performance.
When loyalty flows in both directions, from leadership to teams, and clients back to the brand, performance compounds.
At LoyaltyOps™, we operationalize loyalty, turning it from a feeling into a framework, and from a value into measurable behaviour.
The 3-Step Path to Operational Clarity
1. Schedule a
Diagnostic Call
A 50-minute discovery session designed to clarify your goals, quantify your challenges, and determine which LoyaltyOps™ offer best fits your stage and priorities.
2. Schedule Your Kickoff
If there’s a fit, we’ll confirm your starting point and schedule your first working session — aligning expectations, deliverables, and leadership participation.
3. Install the LoyaltyOps™ System
Together, we’ll implement the LoyaltyOps™ frameworks, embedding clarity, accountability, and consistency across leadership, teams, clients, and brand.
Ready to get started?
