LoyaltyOps™
Your business is moving faster than its operations can handle.
We help you build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Your team grew faster than the way the team works together.
You've been trying to solve it for months, and the cost keeps climbing.
Handoffs break down, no one owns the work that crosses team lines, and the team is pulling in different directions, with each part of the business optimizing for itself instead of working together as one.
Your leadership team can see something is wrong, but they can't agree on what it is. Every fix from inside only solves one piece, and the team is too close to the work to see the root cause for what it actually is.
Most leaders wait until the crisis to build the operations.
Every quarter without it costs more. Here's what it's costing right now.
Your best people feel the weight first.
62%
of employees globally are not engaged at work, and Gallup's State of the Global Workplace 2024 report finds that highly talented employees who are not engaged leave at the same rate as low performers.
Decisions get harder as the work scales.
61%
of managers say at least half the time they spend making decisions is ineffective, according to McKinsey research, and senior leaders say bad strategic decisions are as frequent as good ones in most companies.
You have more tools and more output, but no operations to hold it together.
74%
of companies struggle to scale AI value, and BCG's 2024 AI Adoption research found that 70% of AI success comes down to people, processes, and how the team operates, not the technology itself.
Companies that build the operations pull ahead.
3X
faster profit growth is what companies with highly engaged teams experience, along with 21% higher profitability, according to Gallup's State of the Global Workplace 2024 report.
These patterns are already playing out in your industry, inside the businesses you know.
We help you build the operations every leader and team needs to align, work together, and grow the business.
LoyaltyOps vs. Operations Consulting and Fractional COOs
Ops consultants run the operations for you and leave a deck. We help you build them, so the work stays when we leave and the team owns it.
LoyaltyOps vs. Leadership Coaching
Leadership coaching teaches you to be a better leader. We help you build the operations your team needs to actually perform together.
LoyaltyOps vs. Peer Groups (Vistage, EO, YPO)
Peer groups give you people to think out loud with. We give you the operations the thinking is meant to produce.
LoyaltyOps vs. Operating Systems (EOS, Scaling Up)
These teach you how to set goals and install a rhythm at the top of the company. We help every leader and team inside the business build the operations to actually execute.
We help you build the operations every leader and team needs.
Built inside real meetings, real decisions, and real work.
We map where the operations have fallen behind, name the root cause your team has been circling, and help you build what closes the gaps inside the meetings and decisions your business already runs.
By the end, your leadership team is aligned and running the business together, with capacity compounding quarter after quarter.
You can finally lead the company through its next stage of growth instead of running the operations of this one.
Every quarter pays you back.
Here's what becomes possible six months from now.
Your team stops pulling in different directions and starts working together as one, with more capacity and clarity to take on what comes next.
Decisions get made by the people closest to them, on the day they come up, rather than waiting on you.
Handoffs start to work the first time, every time, because the team knows how to deliver together.
Your best people stay and produce, as the work compounds instead of cycling back to you.
Growth compounds quarter over quarter, because the team is delivering together instead of carrying it alone.
By the time we're done, the operations carry forward without us, the team owns them, and the growth you've been pushing for becomes reality.
FREE · FIVE MINUTES
You hired a team to take work off your plate. The work keeps coming back.
Find out where your operations have fallen behind.
Decisions wait on you, cross-team issues land on your desk, and the standards you set in the team meeting don't survive the week.
The Operations Friction Diagnostic asks fifteen questions across five areas of how your team works, and gives you a scored read, the area where the friction is heaviest, and three starting moves you can run this month.
LoyaltyOps was built by operators who've done the work, in uniform and in business.
Tier 1 Special Operations methodology meets two decades of business advisory.
LoyaltyOps was co-founded by Mickey Anderson and Kyle Anderson in 2025. Mickey brings two decades of building businesses and advising leadership teams. Kyle brings fifteen years as a Tier 1 Special Operations Assaulter. The methods that make Tier 1 teams perform under extreme pressure are the methods that turn capable people in growing organizations into an aligned team that performs together and compounds effort into growth.
Mickey Anderson, Co-Founder
Kyle Anderson, Co-Founder
"We kept watching capable people get set up to fail by the way the work moved around them. We built LoyaltyOps to fix it."
— Mickey and Kyle
What you get with LoyaltyOps.
Outside Pattern Recognition
We see the pattern your team has been circling, because the same problem looks different from the inside than it does to someone who has seen it across many companies.
The Root Cause
We map where the operations have fallen behind across the team and name the root cause people have been arguing about, rather than the symptom each person is pointing at.
Operations Your Team Owns
We don't run the operations for you. We help your team build them, so the work sticks when we leave and the team carries it forward.
How we work with you.
For organizations and the internal leaders inside them.
Organizations
Your business is growing, your leadership team can see something is wrong, but they can't agree on what it actually is.
Every proposal from inside the team only solves one piece of the problem, because the team is too close to the work to see the root cause. We bring the outside read, name the root cause, and help your team build the operations that close the gaps, so the team aligns, capacity grows, and the business scales into its next stage of growth.
Internal Leaders
You can see the gaps in how your team operates, but you've been carrying the weight of fixing them alone.
We help you build the operations your team needs to deliver, and grow as the leader doing it, so over time your team performs without you in every decision and the results you can show prove your position.
Three steps to get started.
Three simple steps to start building the operations the business needs to keep growing.
1. Talk it through
We start with a focused thirty-minute conversation about your business and whether LoyaltyOps fits what you're building. If we're not the right firm, we'll tell you and point you toward who is.
2. Diagnose where to start
We map where the operations have fallen behind across the team and name the root cause everyone has been circling, so you and your leadership team finally have a shared picture of what's actually slowing the business down.
3. Build the operations together
We help you build the operations that close the biggest gaps, align your team, and grow capacity. When we leave, the operations stay, and your team owns them.
The next decade belongs to the leaders who build the operations to scale the business they founded.
Build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Frequently Asked Questions
What Does LoyaltyOps Do?
We help leaders build the operations every team needs to align, grow capacity, and compound effort into growth. Most operations consultancies run the operations for you, but we help you build them, so when we leave, the operations stay with your team. We work with organizations and the internal leaders inside them.
Who is LoyaltyOps for?
We work with the leaders of growing organizations and the internal leaders inside larger companies who need their team to deliver results that prove their position.
How are you different from operations consulting or leadership coaching?
Operations consulting runs your operations for you and leaves a deck behind, while leadership coaching teaches you to be a better leader. We do something different, because we help you build the operations your team needs to align, grow capacity, and compound effort into growth. Your team carries the work, and when we leave, the operations stay.
What is the Operations Friction Diagnostic?
The Operations Friction Diagnostic is a free five-minute read on where your operations have fallen behind across the team. It asks fifteen questions across five areas of how your team operates, and you walk out with the area where the friction is heaviest and three starting moves you can run this month.
How do we get started?
Schedule a Conversation with us. The call takes thirty minutes and carries no obligation. We talk through what's slowing the business down, whether LoyaltyOps fits, and what the right next step looks like, and if we're not the right firm, we'll point you toward who is.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
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