LoyaltyOps™
Your business has outgrown the way it operates.
We help you build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Your team grew faster than the way the team works together.
You've been trying to solve it for months, and the cost keeps growing.
Work that crosses team lines stops moving forward, no one owns it from start to finish, and the team is pulling in different directions, with each part of the business looking out for itself.
Your leadership team can see something is wrong, but each leader sees a different piece of it because each one is closest to their own part of the business. Every fix from inside only solves one piece, and the team is too close to the work to see the root cause for what it is.
Most leaders wait until the crisis to build the operations.
Every quarter without it costs more. Here's what it's costing right now.
Your best people feel the weight first.
62%
of employees globally are not engaged at work, and Gallup's State of the Global Workplace 2024 report finds that highly talented employees who are not engaged leave at the same rate as low performers.
Decisions get harder as the work scales.
61%
of managers say at least half the time they spend making decisions is ineffective, according to McKinsey research, and senior leaders say bad strategic decisions are as frequent as good ones in most companies.
You have more tools and more output, but no operations to hold it together.
74%
of companies struggle to scale AI value, and BCG's 2024 AI Adoption research found that 70% of AI success comes down to people, processes, and how the team operates, not the technology itself.
Companies that build the operations pull ahead.
3X
faster profit growth is what companies with highly engaged teams experience, along with 21% higher profitability, according to Gallup's State of the Global Workplace 2024 report.
These patterns are already playing out in your industry, inside the businesses you know.
How LoyaltyOps is different.
We help you build the operations every leader and team needs to align, work together, and compound effort into growth.
LoyaltyOps vs. Operations Consulting and Fractional COOs
Ops consultants give you advice and leave you with recommendations and a deck. We help you build the standards that change how the team behaves, communicates, and holds each other accountable, so the advice becomes what the team actually does.
LoyaltyOps vs. Leadership Coaching
Leadership coaches teach the characteristics of great leadership. With LoyaltyOps, that leadership becomes a standard that every team and every level follows, so it shows up consistently across the company.
LoyaltyOps vs. Peer Groups (Vistage, EO, YPO)
Peer groups give you a room to talk things through. We help you turn the lessons into the standards your team uses for how they communicate, collaborate, and learn from the work.
LoyaltyOps vs. Operating Systems (EOS, Scaling Up)
These set up goal setting, rhythms, and accountability at the top. With LoyaltyOps, the standards for how the work actually gets done span every team and every level, so the consistency reaches all the way down.
The operations LoyaltyOps focuses on.
You set the standards for the company. We help you turn them into the operations that keep every individual, team, and level consistent.
By the end, the leadership team is aligned and running the business together, capacity is compounding quarter over quarter, and the company is ready for what's next.
We help you clarify where the company is going, what's expected of every team and every leader, and what 'how we work here' actually means. Then we help you turn those standards into the operations that make them part of how the team operates every day.
An HR handbook is a list of policies. An SOP is a step-by-step process. The operations we help you build are the standards for how the team actually works together: what people expect of each other, how they collaborate, and how they hold each other to the same expectations.
The six foundations we help you build.
Six standards that shape how every individual, team, and level operates, every day.
Clear direction for the company.
Everyone knows where the company is headed, what the team is building toward, and what's expected to get there.
How the team behaves at work.
Everyone understands what's expected of how the team operates day to day, so the culture you built stays as the company grows.
How the team communicates and collaborates.
Information moves up, down, and across the company, and teams work together to deliver as one business.
How problems and ideas get surfaced.
Issues, insights, and improvements come up early and get to the people who can act on them.
How decisions get made, and people are held accountable.
The right people make good decisions with the information they need, aligned with the company's direction, and the team has clear ways to hold each other accountable for following through.
How the team learns from the work.
What the team learns gets documented and shared across the company, so every team can build on it, and the company gets smarter as a whole.
What the business looks like six months from now.
The picture of the company on the other side of the work.
By the time we're done, the operations stay with the company, the team owns them, and the growth you've been working toward is what the company actually delivers.
Growth picks back up because the team is delivering together.
You have the capacity to take on what's next, whether that's the capital raise, the exit, the integration, or the expansion into the next market.
The company stays consistent as it grows, because what works inside one team works the same way across every team.
Your leadership team is aligned and running the business together.
Your best people stay and produce, and the company becomes the organization others want to join, partner with, and invest in.
The company sets the standard in its category, the one others measure themselves against, and the one talent and investors look to first.
FREE · FIVE MINUTES
You hired a team to take work off your plate. The work keeps coming back.
Find out where your operations have fallen behind.
Decisions wait on you, cross-team issues land on your desk, and the standards you set in the team meeting don't survive the week.
The Operations Friction Diagnostic asks fifteen questions across five areas of how your team works, and gives you a scored read, the area where the friction is heaviest, and three starting moves you can run this month.
LoyaltyOps was built by operators who've done the work, in uniform and in business.
Tier 1 Special Operations methodology meets two decades of business advisory.
LoyaltyOps was co-founded by Mickey Anderson and Kyle Anderson in 2025. Mickey brings two decades of building businesses and advising leadership teams. Kyle brings fifteen years as a Tier 1 Special Operations Assaulter. The methods that make Tier 1 teams perform under extreme pressure are the methods that turn capable people in growing organizations into an aligned team that performs together and compounds effort into growth.
Mickey Anderson, Co-Founder
Kyle Anderson, Co-Founder
"We kept watching capable people get set up to fail by the way the work moved around them. We built LoyaltyOps to fix it."
— Mickey and Kyle
What you get with LoyaltyOps.
Grounded in Behavioral Psychology.
The work is built on evidence-based behavioral psychology that's been studied, tested, and proven. The methods we bring are grounded in how people actually behave, decide, and perform together, so what gets built holds because it works with how people are wired, not against it.
Tier 1 Special Operations methods, battle-tested and simple enough to stick.
Tier 1 Special Operations teams perform under extreme pressure because their methods are simple, battle-tested, and stick even through chaos. We bring those same methods into growing companies, so what gets built holds when the pressure is on.
How your people work together to compound effort into growth.
A team of individuals working in parallel becomes a team aligned on the same mission, the same standards, and the same expectations, compounding effort, capability, and speed into growth.
How we work with you.
For organizations and the leaders inside them.
Organizations
Your business is growing, your leadership team can see something is wrong, but each leader sees a different piece of it.
The business has grown, the team has grown, and the operations to keep everyone aligned haven't caught up.
We bring the outside perspective, name the root cause your team has been working through, and help you build the standards that give every team clarity on the direction, consistency in how they work, and accountability to each other, so the leadership team aligns around one company and the business grows into its next stage.
Leaders
You can see the gaps in how your team operates, but you've been trying to fix them alone.
Your team needs you in every decision and the work keeps coming back to you, because there's no shared way for them to operate when you're not in the room.
We help you build the standards that give your team the clarity, alignment, and ownership to operate without you. You grow as a leader by doing it, so over time your team performs, and the results earn you the credibility you've been working for.
Three steps to get started.
Three simple steps to start building the operations the business needs to keep growing.
1. Talk it through
We start with a focused thirty-minute conversation about your business and whether LoyaltyOps fits what you're building. If we're not the right firm, we'll tell you and point you toward who is.
2. Diagnose where to start
We map where the operations haven't kept up with the company and name the actual root cause everyone has been arguing about, so you and your leadership team finally have a shared understanding of what's slowing the business down.
3. Build the operations together
We help you build the operations that fix what isn't working most, align the team, and grow capacity. When we leave, the operations stay, and your team owns them.
The next decade belongs to the leaders who build the operations to grow the business they founded.
Build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Frequently Asked Questions
What Does LoyaltyOps Do?
We help leaders build the operations every team needs to align, grow capacity, and compound effort into growth. Most operations consultancies give you advice and leave you with recommendations and a deck. We help you build the operations, so when we leave, the operations stay with the team. We work with organizations and the leaders inside them.
Who is LoyaltyOps for?
We work with the leaders of growing organizations and the leaders inside larger companies who need their team to deliver results that earn them the credibility they've been working for.
How are you different from operations consulting or leadership coaching?
Operations consultants give you advice and leave you with recommendations and a deck. Leadership coaches teach the characteristics of great leadership. We do something different. We help you build the operations every leader and team needs to align, grow capacity, and compound effort into growth. Your team carries the work, and when we leave, the operations stay.
What is the Operations Friction Diagnostic?
The Operations Friction Diagnostic is a free five-minute assessment of where your operations haven't kept up with the business. It asks fifteen questions across five areas of how your team operates, and you walk out with the area where the friction is heaviest and three steps you can take this month.
How do we get started?
Schedule a Conversation with us. The call takes thirty minutes and carries no obligation. We talk through what's slowing the business down, whether LoyaltyOps fits, and what the right next step looks like, and if we're not the right firm, we'll point you toward who is.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
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