LoyaltyOps™
Your business has outgrown the way it operates.
We help you build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Your team grew faster than the way the team works together.
You've been trying to solve it for months, and the cost keeps growing.
Work that crosses team lines stops moving forward, no one owns it from start to finish, and the team is pulling in different directions, with each part of the business looking out for itself.
Your leadership team can see something is wrong, but they can't agree on what it is. Every fix from inside only solves one piece, and the team is too close to the work to see the root cause for what it actually is.
Most leaders wait until the crisis to build the operations.
Every quarter without it costs more. Here's what it's costing right now.
Your best people feel the weight first.
62%
of employees globally are not engaged at work, and Gallup's State of the Global Workplace 2024 report finds that highly talented employees who are not engaged leave at the same rate as low performers.
Decisions get harder as the work scales.
61%
of managers say at least half the time they spend making decisions is ineffective, according to McKinsey research, and senior leaders say bad strategic decisions are as frequent as good ones in most companies.
You have more tools and more output, but no operations to hold it together.
74%
of companies struggle to scale AI value, and BCG's 2024 AI Adoption research found that 70% of AI success comes down to people, processes, and how the team operates, not the technology itself.
Companies that build the operations pull ahead.
3X
faster profit growth is what companies with highly engaged teams experience, along with 21% higher profitability, according to Gallup's State of the Global Workplace 2024 report.
These patterns are already playing out in your industry, inside the businesses you know.
How LoyaltyOps is different.
We help you build the operations every leader and team needs to align, work together, and compound effort into growth.
LoyaltyOps vs. Operations Consulting and Fractional COOs
Ops consultants give you advice and leave you with recommendations and a deck. We help you build the operations, so the team owns them and uses them every day.
LoyaltyOps vs. Leadership Coaching
Leadership coaches teach the characteristics of great leadership. We help you build the operations that keep that leadership consistent across every team and every level.
LoyaltyOps vs. Peer Groups (Vistage, EO, YPO)
Peer groups give you a room to talk things through. We help you build the operations the talking is meant to lead to.
LoyaltyOps vs. Operating Systems (EOS, Scaling Up)
These set up goal setting, meeting rhythms, and an accountability meeting at the top. We help you build the operations for how the work actually gets done across the whole company.
What we mean by operations.
The clear standards for how the team actually works together, every day.
An HR handbook is a list of policies. An SOP is a step-by-step process. Operations are something different. They are the clear standards for how the team actually works together, day to day, and this is what most companies skip because it's harder to write down than a policy.
What we help you build:
Clear direction for the company.
How the team behaves at work.
How the team communicates.
How problems get raised.
How decisions get made and followed through.
How the team learns from the work.
These get built into the real meetings, real decisions, and real work the company is already doing. By the end, your leadership team is aligned and running the business together, with capacity compounding quarter over quarter, and you can finally lead the company through its next stage of growth.
What changes six months from now.
The picture of the company on the other side of the work.
Your team stops pulling in different directions and starts moving in the same direction, with more capacity and clarity to take on what comes next.
Decisions get made by the people closest to them, on the day they come up.
Work that crosses team lines gets done the first time, every time, because the team knows how to deliver together.
Your best people stay and produce, because the work gets done where it should.
Growth gets stronger quarter over quarter, because the team is delivering together.
By the time we're done, the operations stay with the company, the team owns them, and the growth you've been working toward happens.
FREE · FIVE MINUTES
You hired a team to take work off your plate. The work keeps coming back.
Find out where your operations have fallen behind.
Decisions wait on you, cross-team issues land on your desk, and the standards you set in the team meeting don't survive the week.
The Operations Friction Diagnostic asks fifteen questions across five areas of how your team works, and gives you a scored read, the area where the friction is heaviest, and three starting moves you can run this month.
LoyaltyOps was built by operators who've done the work, in uniform and in business.
Tier 1 Special Operations methodology meets two decades of business advisory.
LoyaltyOps was co-founded by Mickey Anderson and Kyle Anderson in 2025. Mickey brings two decades of building businesses and advising leadership teams. Kyle brings fifteen years as a Tier 1 Special Operations Assaulter. The methods that make Tier 1 teams perform under extreme pressure are the methods that turn capable people in growing organizations into an aligned team that performs together and compounds effort into growth.
Mickey Anderson, Co-Founder
Kyle Anderson, Co-Founder
"We kept watching capable people get set up to fail by the way the work moved around them. We built LoyaltyOps to fix it."
— Mickey and Kyle
What you get with LoyaltyOps.
Outside Pattern Recognition
We see the pattern your team has been working through, because the same problem looks different from the inside than it does to someone who has seen it across many companies.
The Root Cause
We map where the operations haven't kept up with the company and name the actual root cause people have been arguing about.
Operations Your Team Owns
We help you build the operations the company needs, so the work stays when we leave and the team carries it forward.
How we work with you.
For organizations and the leaders inside them.
Organizations
Your business is growing, your leadership team can see something is wrong, but they can't agree on what it actually is.
We bring the outside perspective, name the actual root cause your team has been working through, and help you build the operations that fix what isn't working, so the team aligns around the same problem, capacity grows, and the business grows into its next stage.
Leaders
You can see the gaps in how your team operates, but you've been trying to fix them alone.
We help you build the operations your team needs to deliver, and grow as the leader doing it, so over time your team performs without you in every decision, and the results you can show earn you the credibility you've been working for.
Three steps to get started.
Three simple steps to start building the operations the business needs to keep growing.
1. Talk it through
We start with a focused thirty-minute conversation about your business and whether LoyaltyOps fits what you're building. If we're not the right firm, we'll tell you and point you toward who is.
2. Diagnose where to start
We map where the operations haven't kept up with the company and name the actual root cause everyone has been arguing about, so you and your leadership team finally have a shared understanding of what's slowing the business down.
3. Build the operations together
We help you build the operations that fix what isn't working most, align the team, and grow capacity. When we leave, the operations stay, and your team owns them.
The next decade belongs to the leaders who build the operations to grow the business they founded.
Build the operations every leader and team needs to align, grow capacity, and compound effort into growth.
Frequently Asked Questions
What Does LoyaltyOps Do?
We help leaders build the operations every team needs to align, grow capacity, and compound effort into growth. Most operations consultancies give you advice and leave you with recommendations and a deck. We help you build the operations, so when we leave, the operations stay with the team. We work with organizations and the leaders inside them.
Who is LoyaltyOps for?
We work with the leaders of growing organizations and the leaders inside larger companies who need their team to deliver results that earn them the credibility they've been working for.
How are you different from operations consulting or leadership coaching?
Operations consultants give you advice and leave you with recommendations and a deck. Leadership coaches teach the characteristics of great leadership. We do something different. We help you build the operations every leader and team needs to align, grow capacity, and compound effort into growth. Your team carries the work, and when we leave, the operations stay.
What is the Operations Friction Diagnostic?
The Operations Friction Diagnostic is a free five-minute assessment of where your operations haven't kept up with the business. It asks fifteen questions across five areas of how your team operates, and you walk out with the area where the friction is heaviest and three steps you can take this month.
How do we get started?
Schedule a Conversation with us. The call takes thirty minutes and carries no obligation. We talk through what's slowing the business down, whether LoyaltyOps fits, and what the right next step looks like, and if we're not the right firm, we'll point you toward who is.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
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