LoyaltyOps™
Your business is moving faster than its operations can handle.
We partner with you to build the operations your business runs on, so all your speed and capability compound into growth that lasts.
Output is up. The results are flat.
Your operations haven't kept up with the business.
You hire a few unicorns, you hand them AI, and you ask them to go faster than ever before. People are busy, moving fast, and checking things off, and none of it is showing up in the results.
Your business has outgrown the operations that got you here.
Without ones that match where the business is now, capable people work in parallel, more output gets produced without any of it adding up, and the faster moves get made without the operations to turn them into growth.
Most leaders wait until the crisis to build the operations.
Every quarter without it costs more. Here's what it's costing right now.
Your best people feel the weight first.
62%
of employees globally are not engaged at work, and Gallup's State of the Global Workplace 2024 report finds that highly talented employees who are not engaged leave at the same rate as low performers.
Decisions get harder as the work scales.
61%
of managers say at least half the time they spend making decisions is ineffective, according to McKinsey research, and senior leaders say bad strategic decisions are as frequent as good ones in most companies.
More tools and more output, without the operations underneath.
74%
of companies struggle to scale AI value, and BCG's 2024 AI Adoption research found that 70% of AI success comes down to people, processes, and how the team operates, not the technology itself.
Companies that build the operations underneath pull ahead.
3X
faster profit growth is what companies with highly engaged teams experience, along with 21% higher profitability, according to Gallup's State of the Global Workplace 2024 report.
These patterns are already playing out in your industry, inside the businesses you know.
We help your team build operations that scale with you.
Built in real meetings, real decisions, real work.
We map where operations have fallen behind and help you build the methods that close the gaps, in the meetings and decisions your business already runs.
By the end, the work that should sit with your team, sits with your team.
Every quarter with it pays you back.
Six months from now, the business looks like this.
Your best people stay and produce, because the work compounds instead of cycling back.
Your decisions get made by the people closest to them, on the day they come up.
Your growth compounds quarter over quarter, instead of stalling between fires.
By the time we're done, the operations carry forward without us, and your team owns the work that keeps them running.
FREE · FIVE MINUTES
You hired a team to take work off your plate. The work keeps coming back.
Find out where the operations are missing in your business.
Decisions wait on you, cross-team issues land on your desk, and the standards you set in the team meeting don't survive the week.
The Operations Friction Diagnostic asks fifteen questions across five areas of how your team works, and gives you a scored read, the area where the friction is heaviest, and three starting moves you can run this month.
Built by operators who've done the work, in uniform and in business.
Tier 1 Special Operations methodology meets two decades of business advisory.
LoyaltyOps was co-founded by Mickey Anderson and Kyle Anderson in 2025. Mickey brings two decades of building businesses and advising leadership teams. Kyle brings fifteen years as a Tier 1 Special Operations Assaulter. The methods that make Tier 1 teams perform under pressure are the methods that turn capable people in growing businesses into a team that performs together.
Mickey Anderson, Co-Founder
Kyle Anderson, Co-Founder
"We kept watching capable people get set up to fail by the way the work moved around them. We built LoyaltyOps to fix it."
— Mickey and Kyle
How we work with you.
For organizations, business owners, and internal leaders.
Organizations
Your business is growing fast, and the work is starting to outrun the people who carry it.
We help your leadership team build the operations your business runs on, so the team stops bottlenecking on a few people and the business scales without depending on any one of them.
Business Owners
Your team can do the work, and the work keeps coming back to you anyway.
We help you build the operations your business runs on, so the work your team should own stays with them, and your time goes back to the work only you can do.
Internal Leaders
You're the bridge between your team and the leadership above, and the work the team should be doing keeps landing on your desk.
We help you build the operations your team needs, so the work stays with them, and your time goes back to the strategic work you were hired to do.
Three steps to get started.
Three simple steps to build the operations build the operations your business runs on, so all your speed and capability compound into growth that lasts.
1. Talk it through
A focused thirty-minute conversation about your business and whether LoyaltyOps fits what you're building. If we're not the right firm, we'll tell you and point you toward what is.
2. Diagnose where to start
We map where the operations are missing, what's costing you the most, and which gaps to close first. You get the picture before any engagement, and you keep it either way.
3. Build the operations together
We help your team build the operations that close the biggest gaps, so the business stops needing you in every conversation and the growth you've been pushing for starts compounding.
The next decade belongs to the businesses that build the operations to support their speed and capability.
Finally get speed and the growth, instead of paying for one with the other.
Frequently Asked Questions
What Does LoyaltyOps Do?
LoyaltyOps is an operations firm. We help your team build the operations the business runs on, so the business stops needing you in every conversation and the growth you've been pushing for starts compounding. We work with organizations, business owners, and internal leaders.
Who is LoyaltyOps for?
Leaders whose operations haven't kept up with the business. Organizations carrying more than the leadership team can hold, business owners whose work keeps coming back to them, and internal leaders making up for what the team can't yet carry.
What is the Operations Friction Diagnostic?
A free three-minute read on where the operations are missing in your business. Fifteen questions across five areas of how your team works. You walk out with the area where the friction is heaviest and three starting moves you can run this month.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
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