LEADERSHIP DEVELOPMENT FOR LEADERS AND LEADERSHIP TEAMS
Measurably better leaders, and better performance across your organization.
LoyaltyOps is a leadership development firm that develops individual leaders and leadership teams against clear leadership competencies, so performance improves across your organization.
It starts with a 30-minute call.
Your organization can only perform as well as your leaders lead.
Most leaders were promoted for their results, and few were ever developed to lead at the level your organization needs now.
The gap appears in your results:
Strategic priorities get missed, even though everyone is busy.
Decisions wait for senior leaders, so execution slows.
Each department works on its own priorities, and the company's priorities don't get delivered as a team.
Performance depends on who someone reports to.
Good people leave because of their manager.
Money spent on leadership training hasn't changed the results.
The business has outgrown the way it was led, and your leaders are the ones who will fix it.
Better leadership, and results you can see.
Your leadership
Before: You lead the way you learned, with uneven results.
After: You lead to clear standards, and you can see how much you've improved.
Your decisions
Before: Decisions wait for approval, and execution slows.
After: Decisions get made at the right level, and work gets delivered faster.
Your results
Before: Your people are busy, and the priorities that matter most get missed.
After: Your people deliver the priorities that matter most.
Your people
Before: Good people leave because of how they're led.
After: The people you want to keep stay.
You'll see exactly how much your leaders have improved.
Leadership development you can measure.
Every engagement includes the LoyaltyOps Leadership Competency Assessment, which measures how each leader leads across ten leadership competencies. Leaders complete it before the work starts and again before it ends, so improvement is a score you can see.
You keep the assessment, and your leaders can complete it again every year after the engagement ends. Leadership teams also choose the business objectives and KPIs the work is aimed at, and track them with the numbers they already use.
1
Before the first session
Each leader completes the assessment, so the work starts where it will make the biggest difference.
2
Before the final session
The same assessment again, compared with the start, competency by competency.
3
Every year after
You keep the assessment and use it yourselves.
Start with one leader, your leadership team, or your whole organization.
For CEOs, executives and leaders responsible for results through other people.
WHERE MOST CLIENTS START
1:1 Leadership Development
Become the leader your organization needs now.
Over six or twelve months, you develop the leadership competencies that make the biggest difference in your role, your progress is measured from start to finish, and the people you lead deliver the priorities you set. You can reach us between sessions whenever you need to.
Leadership Team Development
Your whole leadership team, measurably better at leading.
For leadership teams at organizations of 50 to 300 people. Your leaders develop their leadership competencies together over six or twelve months, measured from start to finish, so the organization they lead delivers its strategic priorities.
Leadership Workshops
One problem that affects performance, worked on in a single session.
For one organization or for leaders from several organizations, virtually or on-site. Your leaders decide what each of them will do about the problem, and receive a guide and templates afterward.
War Games and Facilitated Sessions
Plans your leadership team can deliver when conditions change.
For leadership teams with a major objective or an annual plan. Your leadership team learns a planning process that delivers objectives even when the plan has to change.
However you start, we educate, coach and facilitate, and your leaders practice in the meetings and decisions they already have.
The experience behind LoyaltyOps
Mickey Anderson
CO-FOUNDER
Mickey leads LoyaltyOps and works with individual leaders and leadership teams. Clients say she takes a complicated situation, works out what's really happening, and helps them make the change that delivers the result they came for.
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She has built and led businesses as a founder, general manager and senior leader, and has worked with companies from startup to $300 million across more than 40 industries. She has helped dozens of organizations put a business operating system in place, and she's a Certified Executive Coach.
“I have had the opportunity to work with Mickey several times over the past year and already have future engagements planned with her. Each session has been engaging, interactive, and thought-provoking.”
Terry Walker
Regional Director, Eastern Ontario and New Brunswick, Desjardins Insurance Agents
“She has shown up prepared every session and asks exactly the right questions to move things forward.”
Maggie Strong
Founder, Strong Consulting
FREE TOOL
Turn every project into better performance on the next one.
The After Action Review Agenda Template gives your leaders a blameless 90-minute review that ends in a real change, so lessons are shared and what worked becomes the standard.
Questions leaders ask before they book a call
Is this coaching?
It's leadership development, and coaching is one part of it. Your leaders also get education on what good leadership looks like, and facilitated sessions where they practice it on their real work. What sets it apart from most coaching and training is that it's measured. Every leader completes the Leadership Competency Assessment before the work starts and again before it ends, so you can see exactly what improved.
How do you measure progress?
With the LoyaltyOps Leadership Competency Assessment, which every leader completes before the work starts and again before it ends, and which your leaders can complete again every year after. Your business results are measured by you, against the objectives and KPIs you already track.
Do you work with organizations that use a business operating system?
Yes, and many of our clients do. A business operating system sets your direction, your priorities and the rhythm of your leadership meetings. Our work develops how your leaders lead between those meetings: making decisions at the right level, getting work done between teams without delays at each handover, raising problems early, and improving between quarterly reviews. The two fit together, and we never ask you to replace something that's working.
What size organization do you work with?
1:1 Leadership Development is for any leader responsible for results through other people, whether they lead a team inside an organization or lead an organization of 10 or more people. Leadership Team Development is for leadership teams at organizations of 50 to 300 people. Workshops, War Games and facilitated sessions work for any organization with leaders.
How long does an engagement last?
1:1 Leadership Development and Leadership Team Development each last six or twelve months. A workshop is a single session, War Games is two days on-site, and a facilitated planning session is one or two days.
Do you work virtually or in person?
Most of our 1:1 work happens virtually, so we work with leaders across Canada and the United States. Leadership teams can choose on-site sessions, and teams in the Ottawa area meet on-site as standard. Workshops can be virtual or on-site, and War Games is always on-site. There's no travel cost within 25 km of our Kanata office, and travel beyond that is billed as expenses.
Get started in three simple steps.
01
Schedule a 30-minute discovery call.
We'll learn about you, your people and what you want to improve, and we'll both decide whether it makes sense to keep talking.
02
Join a free 90-minute strategy session.
If it's a good fit, we look closely at your priorities and agree on the first steps.
03
Start the work.
We recommend the engagement that fits, and the work starts with the priorities that matter most to your organization.
Find out what better leadership would deliver in your organization.
Start with a 30-minute call about your organization and what you want to improve.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
Company
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