LEADERSHIP DEVELOPMENT FOR LEADERS AND LEADERSHIP TEAMS
Better performance across your organization, starting with how your leaders lead.
LoyaltyOps is a leadership development firm that gets every leader aligned on your objectives and leading to the same standards, so performance improves across your organization.
It starts with a 30-minute call.
Your people are working harder every year, and delivering less of what matters most.
Here's what that usually looks like:
People get different answers depending on who they ask.
Your values are written down, and they rarely shape real decisions.
Everyone is busy, and the most important priorities still slip.
Problems get raised too late.
Work stalls between people and teams.
The same issues come back every quarter.
Culture and performance are set by how leaders work with their people every day. Many organizations never agree on shared standards for how their leaders do that, so each leader leads their own way and people get mixed signals.
Which of these describes your team today?
Two questions place your team. Do your people know what matters most? Can they make good decisions without being told?
Choose the one that sounds like your team to see how we help.
Teams move when their people get two things: clarity about what matters most, and standards for how they work together. That is the work we do with your leaders.
Not sure where your team is? Talk it through on a discovery call.
Book A Discovery CallShared leadership principles give your people what they need to decide well.
Some of the world's best-known companies give every leader a short set of principles for making decisions, raising disagreement, and owning results. We help you build your own, in your leaders' words, and we advise your leaders as they use them every day.
People decide well on their own when they know three things:
- What matters most, and why.
- What good work looks like.
- Where the limits are.
Your leaders
Before
Each leader leads their own way.
After
Every leader follows the same standards.
Your people
Before
People get mixed signals and wait to be told.
After
People make decisions at the right level and raise problems early.
Your organization
Before
Priorities slip, and the culture depends on who's leading.
After
Priorities get delivered, people work well across teams, and the culture lasts.
Stronger leaders, better results, and an organization pulling in one direction.
We change the conditions, not just the people
Training sends people back into the same week. We change what the week asks of them, so following the standards is easier than working around them.
Your functions stop pulling against each other
Your leaders agree on what the company is trying to achieve and what their part of it is, so teams stop improving their own numbers while the company as a whole goes sideways.
The return compounds as you grow
Every standard your leaders set makes the next one easier to keep, so each quarter takes less effort and delivers more as you add people.
We work on the numbers you already track
Whether it's is engagement, churn, delivery against your objectives, or team and individual KPIs, every session works on moving it.
The experience behind LoyaltyOps
Mickey Anderson
CO-FOUNDER
Mickey leads LoyaltyOps and works with individual leaders and leadership teams. Clients say she takes a tangled situation, works out what is really going on underneath it, and helps them build the change that drives the result they came for.
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Before LoyaltyOps, she built and led businesses as a founder, general manager, and senior leader. She advised companies from startup to $300 million on how to grow, helped dozens of organizations put a business operating system in place and integrate global teams, and she is a Certified Executive Coach.
Start with one leader, your leadership team, or your whole organization.
For leaders responsible for results through other people: a founder with 12 people, a department head, or a CEO with 250.
WHERE MOST CLIENTS START
1:1 Leadership Advisory
We help you change how you lead your people and the standards you set, so everything you lead performs differently. You get regular advisory sessions and can reach us between sessions.
Leadership Team Development
For leadership teams at companies with 50 to 300 people. Over six months, your leadership team agrees on the direction, sets the standards every leader follows, and decides who owns each decision across your organization.
Leadership Workshops and War Games
For organizations that want a clear first step. Leadership Workshops give your leaders practical tools for clarity, communication, collaboration, and accountability, virtually or on-site. War Games gives your leadership team two days onsite to learn a planning process and use it on a real objective.
However you start, we teach, facilitate, and advise, and your people build the work into the meetings and decisions you already have.
See how we help and the ways we can work together.
FREE TOOL
Decide who owns which decisions, starting this week.
When nobody is sure who owns a decision, it waits or gets made twice. The Decision Rights Map is a decision-making framework that helps you give every decision one clear owner, so decisions get made at the right level.
Questions leaders ask before they book a call
Is this coaching?
Yes, and it is more than coaching. Our 1:1 work combines coaching, education, facilitation, and advisory: the thoughtful questions and honest feedback of good coaching, plus direct advice from experience, frameworks your leaders can use with their people right away, facilitated sessions where they build what they will actually use, and access to us between sessions. It is pointed at a business result you chose.
What size organization do you work with?
1:1 Leadership Advisory is for leaders responsible for results through other people, at an organization of any size. Leadership Team Development is for leadership teams at companies with 50 to 300 people. Leadership Workshops and War Games work for any organization with a leadership team.
How long does an engagement last?
1:1 Leadership Advisory runs for six or twelve months. Leadership Team Development runs for six months, with the option to continue. Leadership Workshops and War Games are shorter engagements, and War Games is two days on-site.
Do you work virtually or in person?
Most of our advisory work happens virtually, so we work with leaders across Canada and the United States. Leadership teams can choose onsite sessions, and teams in the Ottawa area meet onsite as standard. Leadership Workshops can be virtual or onsite, and War Games is always onsite. Travel outside Ottawa is billed as expenses.
Get started in three simple steps.
01
Book a 30-minute discovery call.
We'll learn about you, your people, and what you want to change, and we'll both decide whether it makes sense to keep talking.
02
Join a free 90-minute strategy session.
If it's a good fit, we'll meet for a free 90-minute strategy session to look closely at your priorities and agree on the first steps.
03
Start the work.
You choose the option that fits, and we start with the priorities that matter most to your organization.
Contact Us
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
Company
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