1
We teach one idea in plain language, with the reason it works.
2
Your leaders apply it to real situations from inside your organization.
3
Each leader says what they will do differently and when they will have done it.
4
Everyone leaves with what the group agreed, and the Guide and Toolkit arrives by email afterward.
You fix the accountability problem, and six months later it is a communication problem. In this workshop, you'll learn how to identify what is causing a performance problem and how to choose what to fix first.
Performance improves across your organization, because your leaders can use this whenever something is going wrong.
You write the plan, and the first time something changes, everyone waits for you to say what happens next. In this workshop, you learn a planning process you can use for any objective, built by the people who have to deliver it.
Your teams deliver the objectives they commit to, and they keep delivering when things go off plan.
Asking people to take more ownership rarely changes anything, because something they needed was missing before you asked. In this workshop you learn what has to be true for someone to own an outcome, and how to find what is missing.
Ownership becomes how your people work, and every leader can build it with their own team.
You added a meeting, you held an offsite, and the work between your functions goes the same way the next week. In this workshop, you learn the conditions cross-functional work needs to succeed and how to build them with practice.
Your organization starts working as one, and the objectives no single function can deliver on its own get delivered.

Live planning workshop, open to individual leaders
Plans Your Team Will Deliver is also open to individual leaders who own a plan and have a team to deliver it, in a live, two-hour session on Zoom.
You frame one of your own 2027 priorities, name three ways to reach it, and learn how your team plans, briefs back and rehearses, so you can give them the planning and still make the final decision. After the session, you get the Planning Guide and the Planning Toolkit, with six practice scenarios. The process is derived from the planning process Tier 1 Special Operations teams use, and the planning skills apply to every plan your team delivers.
Wednesday, November 25, 2026 or Thursday, January 21, 2027, 12:00 to 2:00 pm Eastern. It's $295 per person, with up to 20 seats per date.
Register nowOne price for up to 40 people, whether they're leaders, team members or both.
Starting at $995
Best for a focused start on one problem your organization needs to solve.
Any one of the four signature workshops, for up to 40 people, so your leaders, and your team members if you choose, work on the same problem together.
All four steps in 60 minutes, so every leader leaves having said what they'll do differently and when.
The short Guide and Toolkit by email afterward, so your leaders have the method and templates to use the following week.
Starting at $1,495
Best for going deeper on one problem, or for bringing together leaders from several organizations.
Any one of the four signature workshops, for up to 40 people, so your leaders, and your team members if you choose, work on the same problem together.
Twice the time on your own work, so your leaders apply the idea to real situations from inside your organization and leave with a plan the group agreed on.
The full Guide and Toolkit by email afterward, with worked examples and fillable templates, so your leaders keep using the method with their teams.
Your leaders know what to fix first, and they agree on it.
People do what they committed to, without being chased for it.
Decisions get made at the right level.
Plans your team builds get delivered.
Work that needs more than one function gets done.
President, Success Through Trust
Regional Director, Eastern Ontario and New Brunswick, Desjardins Insurance Agents
Up to 40. The workshops have worked for a leadership team of eight and for forty people in small groups, and what matters most is that the group agrees at the end on what each of them will do differently.
You pay in full before the workshop, or half when you book and half within 30 days.
Yes, and the structure is the same either way. Workshops can also be delivered at our Kanata office or on-site at your location, and we include any added cost for that in your quote.
Your leaders learn something, so part of it is teaching. The difference is what we produce, which is an agreement about what changes and a plan to carry it out.
Then we build a custom one with content drawn from your situation.
Yes, in the examples. The method stays the same because it works, and the situations your leaders work on come from your organization.
Everyone receives the Guide and Toolkit by email, with a guide to the method, worked examples and fillable templates to use with their team. A one-hour workshop comes with a shorter version.
On the call we will work out what you need your leaders doing differently, which workshop fits, and whether a session is the right size of step.
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
Copyright 2025 LoyaltyOps Inc. All Rights Reserved

How to set clear expectations for employees: just 46% strongly agree they know what’s expected at work. Here are the four parts and a check to start this week. ...more
Standards
November 05, 2026•11 min read

Why employees don’t want to be managers: only 1 in 4 say the role looks attractive. Here’s what your people are watching, and what leaders can do this week. ...more
Growth
October 30, 2026•9 min read

Leadership expectations for managers cause more friction than a lack of training. See how Loblaw defined good leadership, and write your own one-page version. ...more
Standards
October 30, 2026•11 min read