1
We teach one idea in plain language, with the reason it works.
2
Your leaders apply it to real situations from inside your organization.
3
Each leader says what they will do differently and when they will have done it.
4
Everyone leaves with what the group agreed, along with a one-page tool that makes it easy to keep using.
Organizations improve in a repeating cycle, and when performance slips it is usually one stage of that cycle that has stopped working. Your leaders learn all four stages and work out which one is costing you the most right now.
They leave agreeing on what to fix first.
A plan written at the top loses the people who have to deliver it. Your leaders learn the planning process we use in War Games, then use it on one of your own objectives.
They leave with a plan for that objective, and the owners and handoffs are settled.
Accountability breaks when nobody owned the decision or the commitment was never explicit. Your leaders learn to give every decision one owner, set standards their team agrees to, and confirm understanding before work starts.
They leave with an owner named for every decision and a standard they wrote together.
Cross-functional work stalls when it passes from one team to another, because each side assumes the other one is already moving. Your leaders learn how to end meetings with named decisions and how to hand work between teams cleanly.
They leave with the handoffs between your teams mapped and a signal agreed for each one.
Your leaders know what to fix first, and they agree on it.
People do what they committed to, without being chased for it.
Decisions get made at the right level.
Plans your team builds get delivered.
Work moves between teams without stalling at the handoffs.
Regional Director, Eastern Ontario and New Brunswick, Desjardins Insurance Agents
These have worked for a leadership team of eight and for a room of forty in small groups. What matters more than the number is that everyone in the room leads people, because the agreement at the end is about what each of them will do differently.
Yes, and the structure is the same either way. Teams in the Ottawa area usually choose onsite, and the Kanata office has boardrooms if you would rather not host it.
Your leaders learn something, so part of it is teaching. The difference is what the two hours produce, which is an agreement about what changes and a plan to carry it out.
Then we build a custom one, same two hours and same four steps, with content drawn from your situation.
Yes, in the examples. The method stays the same because it works, and the situations your leaders work on come from your organization.
Everyone keeps what the group agreed and the one-page tool behind it. Most organizations find that is enough to keep going.
On the call we will work out what you need your leaders doing differently, which workshop fits, and whether a session is the right size of step.
LoyaltyOps™ HQ
430 Hazeldean Road,
Unit #6, Suite 17
Kanata, Ontario, Canada
K2L 1T9
Email: [email protected]
Phone: 1 365-659-4720
Copyright 2025 LoyaltyOps Inc. All Rights Reserved

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