Welcome to LoyaltyOps™ Insights

This is where LoyaltyOps publishes practical thinking on leadership development, company culture, and team performance.

Why Employees Don’t Want to Be Managers

Why Employees Don’t Want to Be Managers

Why employees don’t want to be managers: only 1 in 4 say the role looks attractive. Here’s what your people are watching, and what leaders can do this week.

Leadership Expectations for Managers Come First

Leadership Expectations for Managers Come First

Leadership expectations for managers cause more friction than a lack of training. See how Loblaw defined good leadership, and write your own one-page version.

Why Cross-Functional Teams Fail, and the Three Conditions That Fix It

Why Cross-Functional Teams Fail, and the Three Conditions That Fix It

Why cross-functional teams fail: nearly 75% are dysfunctional. Learn the three conditions and practice rounds that help your leaders plan across functions.

Executive Team Alignment: Every Executive Has Two Teams, and the First One Decides

Executive Team Alignment: Every Executive Has Two Teams, and the First One Decides

Executive team alignment starts with which team your executives call first. Three moves to get your leaders deciding together on shared business outcomes.

Quarterly Performance Cadence: Reflect First

Quarterly Performance Cadence: Reflect First

Most performance reviews change nothing because they run in the wrong order. Reflection first, then alignment, then two or three behaviours you would actually see.

Feedback Loops: How to Hear Problems Early

Feedback Loops: How to Hear Problems Early

Your team usually knows before you do. Why an open door is not a system, the three directions feedback has to run, and the test for whether a loop is really closed.

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