The Decision Rights Map

DECISION OWNERSHIP & ACCOUNTABILITY

The Decision Rights Map

Move the decisions you're still making onto the right owner, with the guardrails they need to make each call well.

Decisions pile up at the top because the calls you could hand off never moved, and the people who could own them don't have what they need to make them well. The Decision Rights Map moves them.

What You Get:

  • The four decision types, each with one named owner: independent, aligned, collaborative, and escalated

  • The six things a clean hand-off names, so a new owner can make the call with confidence

  • A fillable hand-off card to move one real decision off your plate this week, with a worked example

  • The escalation standard that makes bringing a call up early land as information

  • A worked way to set what good looks like, what bad looks like, and when to escalate

Copyright 2026 LoyaltyOps. All Rights Reserved