This is for business owners who've been building for 10 years or more and are past $1 million in revenue. What got you to $1 million isn't what gets you to $5M or $10M+. You want to lead, and you're ready to stop running the day-to-day. If that sounds like you, we should talk.

This is for business owners who've been building for 10 years or more and are past $1 million in revenue. What got you to $1 million isn't what gets you to $5M or $10M+. You want to lead, and you're ready to stop running the day-to-day. If that sounds like you, we should talk.

About 1-2 hours a week. What you invest here comes back to you in the time you stop spending being pulled into every decision.

You don't need to have that answer going in. Part of our work is understanding what's happening with them and where they are. This isn't one-size-fits-all. It's operations we help you and your team build, so what gets built fits your business and holds.

You don't need to have that answer going in. Part of our work is understanding what's happening with them and where they are. This isn't one-size-fits-all. It's operations we help you and your team build, so what gets built fits your business and holds.

Most operational systems focus on goals, cadences, or process. Most coaching focuses on you. We focus on turning your team into your competitive advantage, using methodology proven at the highest levels of team performance. What we help you build is specific to your business, so it holds when other things haven't.

Most operational systems focus on goals, cadences, or process. Most coaching focuses on you. We focus on turning your team into your competitive advantage, using methodology proven at the highest levels of team performance. What we help you build is specific to your business, so it holds when other things haven't.

The best time was probably years ago. The second best time is now.

LEADERSHIP DEVELOPMENT SERVICES AND ADVISORY FOR LEADERS AND LEADERSHIP TEAMS

Your leaders aligned, your teams pulling the same way, your priorities delivered.

LoyaltyOps is a leadership development firm that gets every leader aligned on your objectives and leading to the same standards, so performance improves across your organization.

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Leaders usually call us when one of these is true.

You're leading more people, and the way you lead hasn't kept up.

What worked with a smaller group doesn't reach everyone now, so people wait to be told and the same problems keep coming back.

HOW WE HELP

1:1 Leadership Advisory helps you change how you lead your people and the standards you set.

Your leadership team isn't aligned on what matters most.

Each leader has a different view of the priorities, so their people get different answers and the most important work slips.

HOW WE HELP

Leadership Team Development helps your leadership team agree on the direction, the standards every leader works by, and who owns each decision.

Your values are written down, and they rarely shape real decisions.

People can name the values, and they have a hard time saying what those values look like when a real decision comes up.

HOW WE HELP

We help you turn your values into leadership principles your leaders use every day, through 1:1 Leadership Advisory or Leadership Team Development.

Your organization is growing, and each leader is leading their own way.

Once an organization grows past about 100 people, most people no longer work with the senior leaders directly, so shared standards matter more than ever.

HOW WE HELP

Leadership Team Development helps your leaders agree on the standards every leader works by, so your culture stays consistent as you grow.

You're planning a major objective, and you need your leadership team to own the plan.

A plan written by a few people at the top can lose support once the work starts, because the people doing the work didn't help build it.

HOW WE HELP

War Games gives your leadership team two days to build the plan together, with clear owners and handoffs.

Problems get raised too late, and work stalls between people and teams.

People aren't sure when to raise a concern or who owns the next step, so issues come up after they've grown and work waits at the handoffs between teams.

HOW WE HELP

Leadership Workshops give your leaders practical tools for communication, collaboration, and accountability, and Leadership Team Development helps your leaders agree on how problems get raised and how work moves between teams.

Four ways we help, depending on where you want to start.

Where most clients start

1:1 Leadership Advisory

For leaders responsible for results through other people, at an organization of any size.

You change how you lead, and the part of the business you are responsible for changes with you. Your people get clear on what matters most, decisions get made at the right level, and the priorities you care about get delivered. Over six or twelve months you build the standards that keep it that way, and you can reach us between sessions while you put them to work.

Leadership Team Development

For leadership teams at companies with 50 to 300 people, especially companies growing past 100.

Over six months your leadership team stops leading in different directions and agrees on what matters most and on the standards every leader follows. Your people get the same answer wherever they sit, decisions get made at the right level, and the priorities that matter most get delivered across the organization. Your CEO gets a monthly call and can reach us between sessions.

Leadership Workshops

For organizations that want their leaders to lead differently, starting with a single session.

Leadership training usually ends with your leaders knowing more and doing the same things. These workshops end with your leaders agreeing on what they will do differently, and leaving with the tools to do it, on clarity, communication, collaboration, and accountability. They can be virtual or onsite.

War Games and Facilitated Sessions

For leadership teams with a major objective, an annual plan, or an offsite that has to produce something.

A plan written at the top loses the people who have to deliver it. We facilitate the session so your leadership team builds the plan together, agrees who owns what, and settles the handoffs between teams before the work starts, so your people commit to a plan they helped build. This covers War Games, planning sessions, and leadership offsites.

Every engagement starts with a 30-minute discovery call.

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What changes in your organization, and why it lasts.

01

The change lasts because it lives in the work

Your leaders practice the standards in the meetings and decisions they already have, so it is still there years later.

02

Your functions stop pulling against each other

Your leaders align on the company's objectives, so teams stop optimizing their own numbers at the expense of the whole.

03

Every leader leads to the same standard

Your people get the same expectations wherever they sit, so your culture stays consistent as you add leaders and grow.

04

It is measured against your numbers

You choose what improves, whether that is engagement, churn, delivery against objectives, or team KPIs, and every session works on it.

Want to see how the work is built?

See Our Process

Why leaders choose us over the alternatives.

You've worked with a leadership coach

Coaching builds the individual leader, and it does that well. We work at the level above it, helping your leaders agree on the standards the whole organization follows, so the change reaches every team and every level instead of one leader at a time.

You've brought in consultants

Consultants bring expertise and leave you with recommendations. Your leaders build the standards themselves here, in their own words, which is why they still own them and still use them long after we go.

You're in a peer group

A peer group gives you a room to think out loud with people who understand the job. We help you build the thing that talking is meant to lead to, inside your own organization.

You've been handed leadership tools before

A tool on its own rarely changes how people work. Our frameworks are built in a deliberate order, because each one makes the next one possible: your leaders cannot hand off decisions until accountability is agreed, and nobody raises a hard problem until it is safe to.

You've been handed leadership tools before

A tool on its own rarely changes how people work. Our frameworks are built in a deliberate order, because each one makes the next one possible: your leaders cannot hand off decisions until accountability is agreed, and nobody raises a hard problem until it is safe to.

You already run a business operating system

A business operating system sets your direction, your priorities, and the rhythm your leadership team runs on. We work on what happens between those meetings: how your leaders lead their people, how decisions get made at the right level, and how work moves across teams.

Questions about working with us

Is this coaching?

Yes, and it is more than coaching. Our 1:1 work combines coaching, education, facilitation, and advisory: the thoughtful questions and honest feedback of good coaching, plus direct advice from experience, frameworks your leaders can use with their people right away, facilitated sessions where they build what they will actually use, and access to us between sessions. LoyaltyOps is a leadership development firm, and the work is pointed at a business result you chose.

Which option is right for me?

If you lead people and want to change how you lead them, 1:1 Leadership Advisory fits. If you're a CEO who wants your whole leadership team following the same standards, Leadership Team Development fits. If you want a practical first step for your organization, Leadership Workshops fit, and if you have a major objective or an annual plan to build, a facilitated session fits. We'll help you decide on the discovery call and the strategy session.

What does this cost?

1:1 Leadership Advisory starts at USD $10,000 / CAD $12,500; Leadership Team Development starts at USD $5,000 / CAD $6,250 a month on a six-month term; Leadership Workshops start at USD $5,000 / CAD $6,250; and War Games start at USD $18,000 / CAD $22,500 plus travel. Which option fits your organization, and what it costs, is what we work out together on the discovery call and the strategy session.

Can we start with 1:1 and add the leadership team later?

Yes. You can start with 1:1 Leadership Advisory and add Leadership Team Development when the rest of your leadership team is ready. Leaders on a team in Leadership Team Development can also add 1:1 Leadership Advisory.

Do you work virtually or in person?

Most of our advisory work happens virtually, so we work with leaders across Canada and the United States. Leadership teams can choose onsite sessions, and teams in the Ottawa area meet onsite as standard. Leadership Workshops can be virtual or onsite, and War Games is always onsite. Travel outside Ottawa is billed as expenses.

How long does an engagement last?

1:1 Leadership Advisory runs for six or twelve months. Leadership Team Development runs for six months, with the option to continue. Leadership Workshops and War Games are shorter engagements, and War Games is two days on-site.

Do you work with organizations that already use a planning system?

1:1 Leadership Advisory runs for six or twelve months. Leadership Team Development runs for six months, with the option to continue. Leadership Workshops and facilitated sessions are shorter engagements, and War Games takes two days onsite.